Support

Campus Computing offers several resources to assist you with computing issues.

GETTING STARTED WITH...
Sometimes the toughest step to take is the first one. If you're having trouble getting started with a Mines computing resource, or if you'd like to know more about a particular concept (like RSS, email, or personal home pages), visit CCIT's Getting Started page.


CCIT FAQ DATABASE
Use the CCIT FAQfinder search tool to find answers to frequently asked questions about campus computing.

GUIDES & REFERENCE
The CCIT Guides & References page includes documentation on a wide range of topics. Example topics are: setting up your POP mail client, configuring a dialup connection with Mines modems. In addition, quick reference guides and handouts are available at the Computing Center Front Desk (CT156A).

MINES HELP CENTER
Open a support-request ticket at Mines Help Center, http://helpdesk.mines.edu, for aid with a wide variety of technology issues. This is the preferred way to request computing help on campus.

CLIENT AND WEB SERVICES
CWS is an umbrella group within CCIT that provides computing support services to academic and administrative departments across campus. Various teams within CWS provide support and services for desktop and workstation computers, teaching labs, web services, and Mines Help Center. For more information, visit the Client and Web Services page, or submit a Mines Help Center support request.

SYSTEM SUPPORT
Support for enterprise-wide services such as network, email, Blackboard, and other Mines applications is provided by Enterprise Systems (formerly IS) and CCIT Networking.


VISIT OR CALL CCIT
Visit the Campus Computing Front Desk (CT156A) or call at (303) 273-3431. Support staff and student consultants are available to assist with computing-related issues. CCIT is a full-service facility during the normal working hours of 8:00 a.m. through 5:00 p.m. on Monday through Friday. Beyond these hours, limited services are available. 

IN A CLASSROOM EMERGENCY...
In the event of a computing problem affecting a class currently in session only, please dial extension 2345 (303-384-2345) for fastest service.

 

Outages & Announcements

Need Computing Help?
Contact us through the Mines Help Center Helpdesk or 303.273.3430 or 303.273.3431.

For computer emergencies involving classes currently in session ONLY, dial extension x2345.

Contact CCIT
CCIT facilities are primarily housed in the east end of the CTLM building (Center for Technology and Learning Media):

Campus Computing, Communications and Information Technologies
1650 Arapahoe St.
Golden, Co. 80401-1887
http://ccit.mines.edu/

Computing Commons Front Desk (CT156)
(303) 273-3431
Office: (303) 273-3430
Fax: (303) 273-3475

Business Mailing Address
Colorado School of Mines
1500 Illinois Street
Golden, Colorado 80401-1887

About Campus Computing

If you have question or concerns about the content on this page, please submit a request to the Mines Help Center.